Privacy Policy


This Privacy Policy informs how Zen Dog Canine Training (hereinafter also –” Controller”,” Owner”,” we”, “us” or “our”) processes information and personal data on the website as well as any other media form linked, or otherwise connected thereto (hereinafter – Website).

We strive to protect all personal information that we receive or generate. This Privacy Policy (“Privacy Policy” or “Policy”) explains our data protection practices for our visitors. This Privacy Policy also explains the nature of the personal information we collect, the means by which we collect it, the purposes for which we collect it, and how we use, process, protect, and share it.

Please read this entire Privacy Policy before submitting information to this Website. By accessing or using this Website for any purpose and by submitting any of your personal information to us, you are consenting to the terms and conditions of this Policy. If you disagree with any part of this Privacy Policy, please do not use this Website or any of our other services and do not share any personal information with us.

Data Controller: Zen Dog Canine Training, legal address: 2800 W Broadway, Vancouver, BC V6L 1P2, Canada

Contact information: e-mail address:


Personal Data (or Data) – Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data – Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Website) and the details about the path followed within the Website with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User – The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject – The natural person to whom the Personal Data refers.

This Website – The means by which the Personal Data of the User is collected and processed.

Service – The service provided by this Website as described in the relative terms and on this Website.


This section explains generally the sources from which, and the means by which, we collect and process personal information.

3.1. Subscribing to our e-mail list

When you subscribe to our e-mail list, we use your e-mail to send you updates, news and commercial messages to your e-mail.

3.2. Contacting us

If you contact us in relation to any of the Services (via email, telephone, post or otherwise), We may collect and retain your contact details and your communication for the purpose of handling your query and keeping records of communications.

3.3.  Other Means of Collection.

We collect personal information by a variety of means and methods, including the following:

  • When you submit personal information to us voluntarily, including when you communicate with us or use any of our Services;
  • When you visit our Website, we may collect location and other information from the internet browser you are using;
  • When your communications with us provide us with certain technical formation, such as internet protocol (IP) address, browser type, time zone setting and location, device operating system, and other technologies you may use to access our Website or otherwise communicate with us;
  • From third parties and public sources, including from data analytics providers for our own social media pages, like Facebook, Twitter, Instagram;


The personal information we collect varies by user and purpose, but our primary purpose is the efficient and satisfactory conduct of our business and for related legal purposes.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party’s consent to provide the Data to the Owner.

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as contacting the User and sending emails using mailing list. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Generally, we collect the following data:

  • Identification information such as name and contact information such as phone number or e-mail address you have provided to us.
    • Information we obtain from a third party, such as a site or website provider, about use of our Website on third-party websites or devices;
  • Location information, including location information provided by a mobile or other device interacting with our Website (including through beacon technologies), or associated with your IP address, where we are permitted by law to process this information;
  • Activity information about your use, and the use by any person(s) you authorize through on our Website, such as how often you use our services, and your preferences; and
  • Usage, viewing, technical, and device data when you visit our Website on third-party sites or websites, or open emails we send, including your browser or device type, unique device identifier, and IP address

We collect the following categories of Personal data for the following activities:

 Activity Categories of Personal data
 Visiting the Website • Browsing data.
 Contacting Zen Dog Canine Training support teams • Identification data (full name)
• Contact data (e-mail address, phone number).
• Content of your request.
 Allowing the visitors and Users to exercise their data protection rights • Identification data.
• Contact data.
• Content of the request.
• Data necessary to reply to the request addressed to Zen Dog Canine Training.
• Data necessary to prove Zen Dog Canine Training compliance to its obligations and/or manage legal proceedings.
 Subscribing to our e-mail list • Identification data (full name)
• Contact data (e-mail address, phone number).
 Purchase our Group class/Coaching • Identification information;
• Payment information;
• Contact information;



We use the personal information that we collect or receive from our Users for the purposes described in this Policy and for other business purposes allowed by law, including the development, delivery, and performance of our services, sharing with our affiliates for related business purposes, and as follows:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication.
  • To manage your requests: To attend and manage your requests to us.
  • To respond to your requests and questions, resolve disputes, investigate and address your concerns, and monitor and improve our responses;
  • To help maintain the safety, security, and integrity of our Website, databases, and technology assets and to detect and prevent transactional fraud;
  • For testing, research, analysis, and a product and service development, including to improve our Website and services;
  • For facilitating and processing your transactions with us and with our third party affiliates and business partners;
  • To respond to law enforcement requests and as required by applicable laws, court orders, or governmental regulations;
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, marketing and your experience.

We process personal data on the following legal basis for the following purposes:

 Purpose Legal basis
 Offering communication between Zen Dog Canine Training and the visitor. Legitimate interest of Zen Dog Canine Training to offer visitors an efficient way to communicate with its teams.
 Responding to the User/visitor’s request for information related to the Services offered by Zen Dog Canine Training or request for assistance

 Legitimate interest of Zen Dog Canine Training to offer its visitors a mean to contact support teams.

Contract with User

 Manage the request(s) of the Users related to their data protection rights Legal obligation of Zen Dog Canine Training, especially regarding GDPR compliance.
 Enhance and improve the Services and Website Legitimate interests of Zen Dog Canine Training to offer optimized Services.
 Justify and demonstrate Zen Dog Canine Training compliance with legal obligations in case of legal request and/or legal proceedings Legitimate interest of Zen Dog Canine Training to be able to demonstrate its compliance.
 Allow access to Services as provided on the Website Contract.


Zen Dog Canine Training takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to Zen Dog Canine Training, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by Zen Dog Canine Training.


Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with Zen Dog Canine Training using the information provided in the contact section.

In this case, your data is processed in servers located in Seattle, USA.

We may share your personal data with following recipients:

  • Internal recipients – your Personal data will only be disclosed to authorize employees that require an access to fulfil their obligations (e.g. support teams, developers, etc.). Our employees are specifically trained and made aware of the sensitivity of your Personal data and the requirements necessary to ensure the protection of your right to privacy.
  • Processors – in order to provide the Services, Zen Dog Canine Training may communicate your Personal data to other entities acting as data processors.
  • Partners and third parties – in order to provide the Services, Zen Dog Canine Training may communicate your Personal data to third party service providers. These partners and third parties are acting as Data controllers and have their own Privacy policies, which you should carefully read if using their services.
  • Judicial, administrative and other public authorities –  Zen Dog Canine Training may have to share or disclose some of your Personal data if it is required to do so by the law, by a request meaning from a competent authority., to comply with a court order, to obtain legal remedies or defend Zen Dog Canine Training rights, to contribute with investigations (e.g. fraud, identity theft, etc.).


Users may exercise certain rights regarding their Data processed by Zen Dog Canine Training. In particular, Users have the right to do the following:

  • the right to access their personal information under the custody or control of an organization;
  • the right to have their personal information be accurate, complete and up-to-date (as is necessary for the purposes for which it is to be used);
  • the right to have their personal information amended (by the correction, deletion, or addition of information) when an individual successfully demonstrates the inaccuracy or incompleteness of their personal information; and
  • the right to withdraw their consent at any time, subject to legal or contractual restrictions and reasonable notice.

Any requests to exercise User rights can be directed to Zen Dog Canine Training through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

If user has any issues regarding data processing done by Zen Dog Canine Training, user can send request to competent national data protection authority.


Legal action

The User’s Personal Data may be used for legal purposes by Zen Dog Canine Training In Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from Zen Dog Canine Training at any time. Please see the contact information at the beginning of this document.

Visiting Third-Party Websites

Our Website may contain links or references to third party Websites. These Websites are outside of our control, and the privacy policies of these sites may differ from our own. Please be aware that we have no control over these third-party Websites and our Privacy Notice does not apply to such Websites. We encourage you to check the terms of use and privacy policies of such sites before disclosing any personal information via such sites. The privacy notice of the third party site will govern how information collected from you is used by the owner of the Website. You can always know what Website you are on by checking the Uniform Resource Locator (URL) in the location bar within your browser.


The site is intended for a general audience and is not directed at children. We do not knowingly gather personal information in a manner not permitted by legal requirements. If you are a parent or guardian and you believe we have collected information from your child in a manner not permitted by law, contact us in details provided above. We will remove the data to the extent required by applicable laws.


Zen Dog Canine Training reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Website and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to Zen Dog Canine Training. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Latest update: December 27th, 2023